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The Farley Road Medical Practice
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Friends and family

We would be grateful if you would complete this survey about your surgery and your most recent visit. The doctors at your surgery want to provide the highest standard of care. Feedback from this survey will enable us to identify areas that may need improvement.

Complete our online friends and family test

Friends and family test results

2025

April 2025

Very good 112
Good 9
Neither good nor poor 0
Poor 0
Very poor 0
Don't know 0
Total number of responses 121

March 2025

Very good 49
Good 4
Neither good nor poor 1
Poor 0
Very poor 0
Don't know 0
Total number of responses 54

February 2025

Very good 38
Good 4
Neither good nor poor 1
Poor 1
Very poor 1
Don't know 0
Total number of responses 45

January 2025

Very good 66
Good 7
Neither good nor poor 0
Poor 1
Very poor 0
Don't know 0
Total number of responses 74

2024

December 2024

Very good 64
Good 7
Neither good nor poor 0
Poor 0
Very poor 2
Don't know 0
Total number of responses 73

November 2024

Very good 97
Good 10
Neither good nor poor 1
Poor 1
Very poor 0
Don't know 0
Total number of responses 109

October 2024

Very good 157
Good 11
Neither good nor poor 6
Poor 2
Very poor 1
Don't know 0
Total number of responses 177

September 2024

Very good 210
Good 24
Neither good nor poor 3
Poor 2
Very poor 4
Don't know 1
Total number of responses 244

August 2024

Very good 273
Good 23
Neither good nor poor 3
Poor 4
Very poor 2
Don't know 1
Total number of responses 306

July 2024

Very good 210
Good 24
Neither good nor poor 3
Poor 2
Very poor 4
Don't know 1
Total number of responses 244

June 2024

Very good 218
Good 18
Neither good nor poor 3
Poor 3
Very poor 1
Don't know 2
Total number of responses 245

May 2024

Very good 225
Good 22
Neither good nor poor 2
Poor 1
Very poor 1
Don't know 0
Total number of responses 251

April 2024

Very good 257
Good 20
Neither good nor poor 7
Poor 2
Very poor 4
Don't know 0
Total number of responses 290

March 2024

Very good 355
Good 25
Neither good nor poor 5
Poor 5
Very poor 3
Don't know 1
Total number of responses 394

February 2024

Very good 427
Good 55
Neither good nor poor 3
Poor 4
Very poor 5
Don't know 3
Total number of responses 497

January 2024

Very good 442
Good 40
Neither good nor poor 5
Poor 5
Very poor 1
Don't know 2
Total number of responses 495

2023

December 2023

Very good 441
Good 42
Neither good nor poor 8
Poor 8
Very poor 3
Don't know 2
Total number of responses 504

November 2023

Very good 482
Good 52
Neither good nor poor 9
Poor 6
Very poor 3
Don't know 2
Total number of responses 554

October 2023

Very good 432
Good 40
Neither good nor poor 7
Poor 3
Very poor 7
Don't know 2
Total number of responses 491

September 2023

Very good 351
Good 27
Neither good nor poor 4
Poor 7
Very poor 5
Don't know 3
Total number of responses 397

August 2023

Very good 412
Good 49
Neither good nor poor 5
Poor 5
Very poor 6
Don't know 4
Total number of responses 481

July 2023

Very good 391
Good 44
Neither good nor poor 6
Poor 6
Very poor 8
Don't know 6
Total number of responses 461

June 2023

Very good 437
Good 40
Neither good nor poor 5
Poor 2
Very poor 2
Don't know 2
Total number of responses 488

May 2023

Very good 436
Good 50
Neither good nor poor 10
Poor 6
Very poor 7
Total number of responses 509

April 2023

Don't know 2
Good 33
Neither good nor poor 7
Poor 4
Very good 419
Very poor 3
Total number of responses 468

March 2023

There are two sets of results for March due to a change of programme used for the Friends and Family Test during March.

March 2023 Results (XLSX, 20KB)

Total number of responses - 480
Very good - 352 (73%)
Good - 105 (22%)
Neither good nor poor - 7 (1%)
Poor - 4 (1%)
Very poor - 8 (2%)
Don’t know - 4 (1%)

February 2023

Total number of responses - 703
Very good - 544 (77%)
Good - 128 (18%)
Neither good nor poor - 17 (2%)
Poor - 8 (1%)
Very poor - 5 (1%)
Don’t know - 1 (0%)

January 2023

Total number of responses - 678
Very good - 545 (80%)
Good - 114 (17%)
Neither good nor poor - 12 (2%)
Poor - 1 (0%)
Very poor - 5 (1%)
Don’t know - 1 (0%)

2022

Below are the responses we received to the question "Overall, how was your experience of our service?"

December 2022

Total number of responses - 510
Very good - 388 (76%)
Good - 98 (19%)
Neither good nor poor - 8 (2%)
Poor - 6 (1%)
Very poor - 7 (1%)
Don’t know - 3 (1%)

November 2022

Total number of responses - 574
Very good - 451 (79%)
Good - 99 (17%)
Neither good nor poor - 7 (1%)
Poor - 9 (2%)
Very poor - 7 (1%)
Don’t know - 1 (0%)

September 2022

Total number of responses - 598
Very good - 490 (82%)
Good - 94 (16%)
Neither good nor poor - 10 (2%)
Poor - 3 (1%)
Very poor - 1 (0%)
Don’t know - 0 (0%)

August 2022

Total number of responses - 123
Very good - 105 (85%)
Good - 17 (14%)
Neither good nor poor - 1 (1%)
Poor - 0 (0%)
Very poor - 0 (0%)
Don’t know - 0 (0%)

July 2022

Total number of responses - 50
Very good - 45 (90%)
Good - 3 (4%)
Neither good nor poor - 0 (0%)
Poor - 1 (2%)
Very poor - 1 (2%)
Don’t know - 0 (0%)

June 2022

Total number of responses - 49
Very good - 46 (94%)
Good - 2 (4%)
Neither good nor poor - 1 (2%)
Poor - 0 (0%)
Very poor - 0 (0%)
Don’t know - 0 (0%)

May 2022

Total number of responses - 50
Very good - 44 (88%)
Good - 3 (6%)
Neither good nor poor - 0 (0%)
Poor - 1 (2%)
Very poor - 2 (4%)
Don’t know - 0 (0%)

April 2022

Total number of responses - 50
Very good - 41 (82%)
Good - 6 (12%)
Neither good nor poor - 2 (4%)
Poor - 0 (0%)
Very poor - 0 (0%)
Don’t know - 1 (2%)

March 2022

Total number of responses - 50
Very good - 36 (72%)
Good - 7 (14%)
Neither good nor poor - 4 (8%)
Poor - 2 (4%)
Very poor - 1 (2%)
Don’t know - 0 (0%)

February 2022

Total number of responses - 50
Very good - 41 (82%)
Good - 7 (14%)
Neither good nor poor - 1 (2%)
Poor - 1 (2%)
Very poor - 0 (0%)
Don’t know - 0 (0%)

January 2022

Total number of responses - 50
Very good - 45 (90%)
Good - 2 (4%)
Neither good nor poor - 3 (6%)
Poor - 0 (0%)
Very poor - 0 (0%)
Don’t know - 0 (0%)

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The Farley Road Medical Practice

Farley Road, 53 Farley Road, South Croydon, Surrey, CR2 7NG

  • 020 8651 1222
  • swlicb.farley.admin@nhs.net

Branch Surgery

125 Holmbury Grove, Forestdale, Croydon, Surrey, CR0 9AQ

  • 020 8651 1222
© Neighbourhood Direct Ltd  2025
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