We need your help
Have you ever wondered why you can’t get an appointment at the surgery? Or why you cannot get the appointment you want?
Please don’t take it out on the reception staff, they get frustrated too.
One reason is the number of patients who book appointments and then do not cancel and do not turn up.
If you are unable to attend an appointment for any reason, please notify the surgery through AskFirst, the NHS App or by telephoning 020 8651 1222.
DNA’s from January 2023 to December 2023
Dr Akindele - 130
Dr Ayelabola - 104
Dr Christou - 102
Dr Cockell - 47
Dr Galaiya - 59
Dr Jaitly - 52
Dr Jasper - 58
Dr Patel - 32
Dr Suleman - 41
Nurse Gemma Bull - 61
Nurse Lisa Fishpool - 177
Nurse Alvis Gayle - 188
Nurse Sonia Henlon - 129
Nurse Annisa Meese - 44
HCA Karen Scarlett - 129
DNA's for December 2022 - 145
Below are the figures for January – June 2022:
| Dr Akindele |
104 |
| Dr Ayelabola |
111 |
| Dr Cockell |
40 |
| Dr Galaiya |
42 |
| Dr Hammill |
21 |
| Dr Jaitly |
46 |
| Dr Jasper |
52 |
| Dr Landymore |
34 |
| Dr Patel |
43 |
| Nurse Lisa Fishpool |
33 |
| Nurse Alvis Gayle |
84 |
| Nurse Sonia Henlon |
57 |
| Nurse Annisa Meese |
29 |
| Nurse Karen Grindrod |
45 |
| HCA Karen Scarlett |
50 |
This totals 791 DNA’s so far this year!
Currently if you have a mobile phone you will receive a text to show the appointment has been booked 24/48 hours before to remind you of your appointment. Find out more about SMS Text messaging service. We also have a dedicated line 24 hours a day that you can leave a message to cancel your appointment and there is the appointments on line that you can sign up for and book and cancel your appointment at your convenience.
Do you have any ideas on how we can bring down our vast number of DNA's?
If you do then please email the surgery on admin@farleymedical.info
Thank you