Did Not Attends


Have you ever wondered why you can’t get an appointment at the surgery? Or why you cannot get the appointment you want?

Please don’t take it out on the reception staff, they get frustrated too.

One reason is the number of patients who book appointments and then do not cancel and do not turn up.

Below are the figures for January – June 2022:

Dr Akindele 104
Dr Ayelabola 111
Dr Cockell 40
Dr Galaiya 42
Dr Hammill 21
Dr Jaitly 46
Dr Jasper 52
Dr Landymore 34
Dr Patel 43
Nurse Lisa Fishpool 33
Nurse Alvis Gayle 84
Nurse Sonia Henlon 57
Nurse Annisa Meese 29
Nurse Karen Grindrod 45
HCA Karen Scarlett 50

This totals 791 DNA’s so far this year!

Currently if you have a mobile phone you will receive a text to show the appointment has been booked 24/48 hours before to remind you of your appointment. Click here for details about SMS Text messaging service. We also have a dedicated line 24 hours a day that you can leave a message to cancel your appointment and there is the appointments on line that you can sign up for and book and cancel your appointment at your convenience.

Do you have any ideas on how we can bring down our vast number of DNA's?

If you do then please email the surgery on admin@farleymedical.info

Thank you

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