What to do if your GP has sent you a text via accuRx

For some frequently asked questions about this service please visit:

Exemptions to wearing a face covering where they are mandated

Guidance on the use of face coverings on public transport (Transport for London).

Guidance on the use of face coverings on public transport (South Eastern Rail).

Certification in relation to Covid19 isolation or absence from the workplace

Letter for patients who are shielding (.pdf, 129KB)

Discharge from A&E or GP consultation Patient advice leaflet (.pdf, 242KB)

Discharge from hospital stay Patient advice leaflet (.pdf, 239KB)

How to cope with bereavement and grief during the coronavirus outbreak

Are you self-isolating? Do you need help or know someone who does?
Click here to download an information leaflet (.pdf, 206KB)

Please click here for further guidance on Coronavirus: What you need to do

Please click here for further guidance for schools, colleges and local authorities on maintaining educational provision.

Please click here for information on who's at higher risk from coronavirus.

If you are needing a Sick Note as a result of Coronavirus, please click here (PDF, 158KB).

Get Coronavirus support as an extremely vulnerable person - click here.

Simply Connect Croydon provides current and full information on Croydon's community support including food banks and community kitchens.

For more information on the NHS Volunteers Scheme and what they do please click here (PDF, 427KB)

Dear patients,

As you may be aware the government have sent over a million letters to patients advising them that they are in a ‘at risk’ group and should isolate for the next 12 weeks.

These letters were produced using hospital data and not data from GP Practices. As a result the government announced that the GP practices will be writing to additional patients by the beginning of this week.

As you may have noticed, there has been a delay in this process centrally by NHS England / NHS Digital. We have been informed that the additional letters are being produced this week.

We understand and share your frustrations regarding the delay in this process and politely ask you to respect our staff whilst we wait for this situation to be resolved. To clarify, it is completely out of our control and we are dependent on NHS England / NHS Digital informing us (and other GP practices across the country) once these additional patients have been identified.

Once the additional patents have been identified and the letters sent, we will let you know.

Thank you again for your patience.

A special covid message for parents

Women's Aid - COVID-19/Coronavirus: Safety Advice for Survivors

We know that COVID-19 will have serious impacts on the lives of women and children. Survivors are telling us that they are feeling unsafe with the prospect of being isolated in the house with their perpetrator. We want to reassure survivors and local specialist services that we are here for you and we will be doing everything we can to support you during this challenging time.

Click here for further information and to visit the Women's Aid website.

Covid Self Help Leaflet

Click here for a leaflet on managing your mental health during Covid-19 (PDF, 542KB)


  • Over the coming months, we’ll be contacting patients to arrange follow-up annual appointments for those who suffer with Asthma. These appointments might take a slightly different format. Please don’t delay making an appointment if you’re currently struggling with your Asthma; we do have appointments available.
  • If you regularly take medication for Asthma, please check you have enough medication and consider signing up for online prescription requests


  • We’re still reviewing patients with chronic conditions to ensure you are well looked after. If you have COPD, we’ll still be doing annual checks, though they may run slightly differently. In the meantime, if you’re feeling unwell, please do contact us as we do have appointments available.
  • If you regularly take medication for COPD, please check you have enough medication and consider signing up for online prescription requests.

Childhood imms

  • We’re still offering routine childhood vaccinations. It’s really important to ensure your children are kept up to date with their immunisations to help prevent them from becoming unwell with serious illnesses. Appointments and waiting procedures may be different from normal. If you’re coming to the surgery, please ensure that only you and your child attend the appointment.

Cervical screening

  • We’re able to offer routine cervical screening appointments. Things may look a little different when you come in, but we’re keen to make sure we keep women up to date with their smear tests. If you’re having any unexplained bleeding or other concerning symptoms, please don’t wait to be invited for a routine smear.

Blood pressure

  • If you regularly take medication for high blood pressure, please check you have enough medication and consider signing up for online prescription requests.

Stroke and TIA

  • A&E departments have seen a reduction in people seeking help for a suspected stroke or Transient Ischemic Attack. If you have symptoms, including problems with smiling or a drooping face, difficulty raising and keeping one or both arms lifted, or difficulties with speech or understanding what someone else is saying to you, please call 999.
  • If you’ve had symptoms of a drooping face, difficulty lifting one or both arms, or difficulties with speech or understanding speech which lasted less than 24 hours and you did not attend hospital at the time, please make an urgent appointment to see the GP.
  • For patients who have had a stroke or TIA, we’ll be running annual checks, although they may work slightly differently from normal. If you have new symptoms of stroke or TIA, please dial 999.


  • If you normally have a diabetic review, this will still go ahead, although it may be different from the way you are used to. If you have any current symptoms which you’re concerned about, please contact the surgery – we do have appointments available.
  • If you regularly take medication for Diabetes, please check you have enough medication and consider signing up for online prescription requests.


  • If we normally see you yearly about dementia, we’ll still be contacting you to discuss how you’re feeling. We might ring you or arrange a video call instead of your normal face-to-face appointment. This is nothing to worry about. If you’re finding things a struggle in the meantime, please do make an appointment to discuss your concerns.


Mental health

  • If you have a diagnosed mental health condition, for which we normally review you annually, we’ll still want to have a chat with you to find out how you’re managing. You don’t need to wait for your annual review if you’re finding things difficult though.


  • If you’re concerned about symptoms you’re experiencing and want to speak to the GP about these, please don’t delay your appointment because you’re worried about coronavirus. We’re doing everything we can to keep our patients safe, using remote consultations where we can. We don’t want you to delay talking to us if you’re worried
  • If you’ve recently been diagnosed with cancer, we want to support you and will be contacting you over the coming weeks and months to see how you’re doing. If you have any concerns in the meantime, please don’t hesitate to contact us

Rheumatoid Arthritis

  • We know that patients with Rheumatoid Arthritis may be finding life challenging. We’re making sure we contact patients who need a review, even though the review might be done remotely. If you need to speak to us before your review is due, please don’t worry about calling us.
  • If you regularly take medication for your Rheumatoid Arthritis, please check you have enough medication and consider signing up for online prescription requests.


  • Please don’t be offended if one of our team asks if you’re a smoker. Even though coronavirus has changed the way we work, we’re still trying to ensure the best health outcomes for our patients

Coronavirus related

  • Now that we’re able to get out and about more, we want to remind you that hand-washing is more important than wearing gloves for preventing the spread of coronavirus (SARS-CoV-2)
  • If you’re an older person who needs support or companionship, Age UK offers advice and support.

Mental health and anxiety

  • We’ve had more patients asking to speak to us because they’re feeling anxious. If you’re finding it hard to manage your anxiety and are worried about the effects of releasing the restrictions, you might find this information from Anxiety UK helpful:
  • The NHS has developed ‘Your Mind Plan’ to help you develop a plan to improve your mental health and well-being. You answer questions to identify key issues and then you’ll be provided with a plan to help you move forward; you can even tailor parts of the plan to fit your own goals.

Social distancing

  • UK governments have reduced the restrictions on people, but while restrictions are gradually lifting, it’s important to remember that at the moment the advice across the UK remains to stay outdoors if meeting others from outside your own household.

Effects of isolation

Hot weather management

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