We hope this may be helpful in case you have any queries - these have been asked this week!

Q: How do I get a Covid19 test?
A: Ring 119 or visit

Q: I have a cough but no fever or changes in smell or taste – it can’t be covid, can it?
A: The current guidelines are ANY of persistent cough OR fever OR change smell/taste. You do not have to have all three.

Q: Why do I have to isolate? I feel fine otherwise!
A: Isolation is the ONLY way to stop the spread, and avoid infecting others – some of whom may not be fortunate to be able to clear the virus themselves. You MUST isolate if you have any symptoms of possible covid, and you must not wait for a test before doing so.

Q: Is there a cure for Coronavirus?
A: At present, there is no cure for the virus, nor is there a vaccine. Treatment is supportive until you clear the virus. Antibiotics don’t treat viruses. The annual flu vaccine does not protect you from coronavirus.

Q: I have a number of health problems. My employer wants to know if I am at risk and what do I do with work?
A: It is your employer’s responsibility, not your GP, to make any relevant work related risk assessment. Employers should refer you to their occupational health teams if they are unsure.

Q: Do I need a sick note if isolating?
A: You do not need a doctor’s sick note and GPs will not be issuing these. If your employer requires a note, you can download one from

Q: How do you know if my cough is covid? It feels like my asthma, flu or common cold!
A: It is very difficult to tell, in both adults and children, if your cough or fever is related to covid or something else. We appreciate the consequences of needing to isolate and the difficulties getting a test, and often we are hearing patients trying to persuade themselves it’s something else - however the safest thing if unsure is to isolate, and arrange a test!

hands face space

NHS Test and Trace

What parents and carers need to know about early years providers, schools and colleges in the autumn term

This guidance is for parents and carers of children at:

  • registered nurseries and childminders
  • primary and secondary schools
  • further education colleges

Click here to read the full guidance.

What to do if your GP has sent you a text via accuRx

For some frequently asked questions about this service please visit:

Please note: Telephone and video is in use across the Practice and in response to government guidelines you may be offered this.  We may ask you to share photo’s with us – if you share photo’s with us we will presume you are happy for the photo’s to be stored in your health care record unless you tell us otherwise.

You can also visit our Privacy Policy for a detailed explanation of how we use your information in accordance with the Data Protection Act 2018

Exemptions to wearing a face covering where they are mandated

Guidance on the use of face coverings on public transport (Transport for London).

Guidance on the use of face coverings on public transport (South Eastern Rail).

Certification in relation to Covid19 isolation or absence from the workplace

Letter for patients who are shielding (PDF, 131KB)

Discharge from A&E or GP Consultation

Covid-19 Discharge from Hospital stay

How to cope with bereavement and grief during the coronavirus outbreak

Are you self-isolating? Do you need help or know someone who does? Information from Croydon Council

Please click here for further guidance on Coronavirus: What you need to do

Please click here for further guidance for schools, colleges and local authorities on maintaining educational provision.

Please click here for information on who's at higher risk from coronavirus.

If you are needing a Sick Note as a result of Coronavirus, please click here (PDF, 164KB)

Click here to get Coronavirus support as an extremely vulnerable person

Simply Connect Croydon provides current and full information on Croydon's community support including food banks and community kitchens.

Information on the NHS Volunteers Scheme

Dear patients,

As you may be aware the government have sent over a million letters to patients advising them that they are in a ‘at risk’ group and should isolate for the next 12 weeks.

These letters were produced using hospital data and not data from GP Practices. As a result the government announced that the GP practices will be writing to additional patients by the beginning of this week.

As you may have noticed, there has been a delay in this process centrally by NHS England / NHS Digital. We have been informed that the additional letters are being produced this week.

We understand and share your frustrations regarding the delay in this process and politely ask you to respect our staff whilst we wait for this situation to be resolved. To clarify, it is completely out of our control and we are dependent on NHS England / NHS Digital informing us (and other GP practices across the country) once these additional patients have been identified.

Once the additional patents have been identified and the letters sent, we will let you know.

Thank you again for your patience.

For Parents - A Special Covid Message

Women's Aid - COVID-19/Coronavirus: Safety Advice for Survivors

We know that COVID-19 will have serious impacts on the lives of women and children. Survivors are telling us that they are feeling unsafe with the prospect of being isolated in the house with their perpetrator. We want to reassure survivors and local specialist services that we are here for you and we will be doing everything we can to support you during this challenging time.

Click here for further information and to visit the Women's Aid website.


  • Over the coming months, we’ll be contacting patients to arrange follow-up annual appointments for those who suffer with Asthma. These appointments might take a slightly different format. Please don’t delay making an appointment if you’re currently struggling with your Asthma; we do have appointments available.
  • If you regularly take medication for Asthma, please check you have enough medication and consider signing up for online prescription requests


  • We’re still reviewing patients with chronic conditions to ensure you are well looked after. If you have COPD, we’ll still be doing annual checks, though they may run slightly differently. In the meantime, if you’re feeling unwell, please do contact us as we do have appointments available.
  • If you regularly take medication for COPD, please check you have enough medication and consider signing up for online prescription requests.

Childhood imms

  • We’re still offering routine childhood vaccinations. It’s really important to ensure your children are kept up to date with their immunisations to help prevent them from becoming unwell with serious illnesses. Appointments and waiting procedures may be different from normal. If you’re coming to the surgery, please ensure that only you and your child attend the appointment.

Cervical screening

  • We’re able to offer routine cervical screening appointments. Things may look a little different when you come in, but we’re keen to make sure we keep women up to date with their smear tests. If you’re having any unexplained bleeding or other concerning symptoms, please don’t wait to be invited for a routine smear.

Blood pressure

  • If you regularly take medication for high blood pressure, please check you have enough medication and consider signing up for online prescription requests.

Stroke and TIA

  • A&E departments have seen a reduction in people seeking help for a suspected stroke or Transient Ischemic Attack. If you have symptoms, including problems with smiling or a drooping face, difficulty raising and keeping one or both arms lifted, or difficulties with speech or understanding what someone else is saying to you, please call 999.
  • If you’ve had symptoms of a drooping face, difficulty lifting one or both arms, or difficulties with speech or understanding speech which lasted less than 24 hours and you did not attend hospital at the time, please make an urgent appointment to see the GP.
  • For patients who have had a stroke or TIA, we’ll be running annual checks, although they may work slightly differently from normal. If you have new symptoms of stroke or TIA, please dial 999.


  • If you normally have a diabetic review, this will still go ahead, although it may be different from the way you are used to. If you have any current symptoms which you’re concerned about, please contact the surgery – we do have appointments available.
  • If you regularly take medication for Diabetes, please check you have enough medication and consider signing up for online prescription requests.


  • If we normally see you yearly about dementia, we’ll still be contacting you to discuss how you’re feeling. We might ring you or arrange a video call instead of your normal face-to-face appointment. This is nothing to worry about. If you’re finding things a struggle in the meantime, please do make an appointment to discuss your concerns.


  • If you’re finding it more difficult than usual to stay positive, the Mental Health Foundation has advice on ways to look after your mental health:

Mental health

  • If you have a diagnosed mental health condition, for which we normally review you annually, we’ll still want to have a chat with you to find out how you’re managing. You don’t need to wait for your annual review if you’re finding things difficult though.


  • If you’re concerned about symptoms you’re experiencing and want to speak to the GP about these, please don’t delay your appointment because you’re worried about coronavirus. We’re doing everything we can to keep our patients safe, using remote consultations where we can. We don’t want you to delay talking to us if you’re worried
  • If you think you may have symptoms of cancer, please don’t delay making a GP appointment; we’re here to support you.
  • If you’ve recently been diagnosed with cancer, we want to support you and will be contacting you over the coming weeks and months to see how you’re doing. If you have any concerns in the meantime, please don’t hesitate to contact us

Rheumatoid Arthritis

  • We know that patients with Rheumatoid Arthritis may be finding life challenging. We’re making sure we contact patients who need a review, even though the review might be done remotely. If you need to speak to us before your review is due, please don’t worry about calling us.
  • If you regularly take medication for your Rheumatoid Arthritis, please check you have enough medication and consider signing up for online prescription requests.


  • Please don’t be offended if one of our team asks if you’re a smoker. Even though coronavirus has changed the way we work, we’re still trying to ensure the best health outcomes for our patients

Coronavirus related

  • Now that we’re able to get out and about more, we want to remind you that hand-washing is more important than wearing gloves for preventing the spread of coronavirus (SARS-CoV-2)
  • If you’re an older person who needs support or companionship, Age UK offers advice and support.

Mental health and anxiety

  • We’ve had more patients asking to speak to us because they’re feeling anxious. If you’re finding it hard to manage your anxiety and are worried about the effects of releasing the restrictions, you might find this information from Anxiety UK helpful:
  • The NHS has developed ‘Your Mind Plan’ to help you develop a plan to improve your mental health and well-being. You answer questions to identify key issues and then you’ll be provided with a plan to help you move forward; you can even tailor parts of the plan to fit your own goals.

Social distancing

  • UK governments have reduced the restrictions on people, but while restrictions are gradually lifting, it’s important to remember that at the moment the advice across the UK remains to stay outdoors if meeting others from outside your own household.

Effects of isolation

  • ‘Insider’ has an interesting article on the effects of isolation. With those who are shielding and those who live alone feeling the effects of this more than ever, the new ability to go outdoors may mean an improvement in mental health for some.

Hot weather management

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