WE NEED YOUR HELP
Have you ever wondered why you can’t get an appointment at the surgery? Or why you cannot get the appointment you want?
Please don’t take it out of the reception staff, they get frustrated too.
One reason is the number of patients who book appointments and then do not cancel and do not turn up.
Below are the figures for January - December 2016.
|Nurse Diana Koolmon
|Nurse Chloe Chambers
|Nurse Liz Richardson
|Nurse Debbie James
|HCS Karen Scarlett
Currently if you have a mobile phone you will receive a text to show the appointment has been booked 24/48 hours before to remind you of your appointment. Click here for details about SMS Text mesaaging service. We also have a dedicated line 24 hours a day that you can leave a message to cancel your appointment and there is the appointments on line that you can sign up for and book and cancel your appointment at your convenience.
Do you have any ideas on how we can bring down our vast number of DNA's?
If you do then please email the surgery on firstname.lastname@example.org